Clinical Governance

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Why use YMS insourcing services?

At Your Medical Services, ensuring the safety of our patients and staff is of the utmost importance. We have systems in place to ensure that the quality of service across all aspects of our business is monitored and reviewed.

The YMS Governance Team is responsible for making sure agreed governance processes are followed and maintained.

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Principles of Governance

The Your Medical Services governance framework benefits from multi-disciplinary involvement and has adopted 4 key principles, along with 6 key actions to ensure robust clinical governance.

Pro-active management of performance and compliance against an agreed set of professional, regulatory and internal standards
An operational policy and standard operating procedures, which we review annually to ensure policy and practise are aligned
Implementation of national regulatory requirements/standards
Real-time feedback from patients, clients and incident review

Clinical Governance is a framework that aids the measurement and continuous improvement of clinical services. Clinical services are delivered by a wide range of people from different disciplines, whose work will either directly or indirectly affect a patient’s journey. Governance becomes an important part of each member of staff’s daily work.

Staff working for us are regularly assessed to ensure they are kept up to date with training, education and appraisals. These are checked and updated annually and documented as part of the bi-annual governance meetings.

Education & Training

Clinical Audit

Clinical Effectiveness

Clinical Governance

Risk Management

Research & Development

Openness

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Systems of Clinical Governance

Your Medical Services has established processes (working in partnership with NHS Trusts) to ensure the following:

Robust contracts of engagement with third parties
The promotion, implementation and maintenance of patient-centred best practice and clinical care, based on national standards, guidelines and recommendations
Mechanisms for recognising and managing poor clinical performance, based on best practice standards and guidance
Clinical audit programmes
Proactive management and leadership of both clinical and non-clinical functions
Robust staff recruitment, individual performance reviews and on-going training as appropriate
Staff complete programmes of Continued Professional Development as appropriate
Complaints management
Continuous improvement of quality standards

Our Governance Team meets quarterly to review all quality reports and provide guidance on clinical issues, service development and incident investigations. In any instances where quality of service is not satisfactory, our team will be open and honest about what went wrong, and endeavour to correct the issues. These outcomes are shared with the local hospital if requested.

Your Medical Services is fully committed to ensuring the appropriateness of the clinical services we provide and maintaining and improving the quality of those services. We firmly believe that these aims will be best achieved by a transparent governance programme, which encompasses the business, its staff and third parties as necessary.

Our service for NHS Trusts extends beyond the provision of clinical staff. It includes the sharing of information and our collaboration with the Trust to improve the service given to patients on an on-going basis.